Privacy Policy

This Privacy Policy explains how DKS Dienstleistungs-Kontor Süd GmbH ("we", "us", "our"), Nagelsweg 55, 20097 Hamburg, Deutschland, collects, uses, and protects personal data when you visit dks-factoring.org (the "Website"). This Website is an informational resource about factoring and receivables financing; it does not sell products or process financial transactions, and any data collected relates only to your use of the Website itself.

1. Controller

The data controller responsible for this Website is:

DKS Dienstleistungs-Kontor Süd GmbH
Nagelsweg 55
20097 Hamburg, Deutschland
Phone: +49 40 25150256
Email: support@dks-factoring.org

2. What data we collect

2.1 Data you provide directly

When you use the contact form, your device's mail application opens with a pre-filled message containing the name, email address, company, phone number, and message you entered. That message is sent from your own mail account directly to us; the Website itself does not store form submissions on a server, since no backend processing is used.

2.2 Data collected automatically

Like most websites, standard technical information may be logged by our hosting infrastructure when you visit, such as your browser type, approximate location derived from your IP address, the pages viewed, and the date and time of access. This information is used only to operate and secure the Website.

2.3 Cookies

We use a small number of cookies as described in our Cookie Policy. Non-essential cookies are only set with your consent, given through the cookie banner shown on your first visit.

3. Purposes and legal basis

• Operating and securing the Website — legitimate interest (Art. 6(1)(f) GDPR).
• Responding to enquiries sent through the contact form — consent given at the point of sending, and legitimate interest in answering questions (Art. 6(1)(a) and (f) GDPR).
• Setting optional analytics or preference cookies — consent (Art. 6(1)(a) GDPR), withdrawable at any time.

4. Data retention

We retain correspondence sent to our email addresses only for as long as necessary to handle the relevant enquiry and any follow-up, and in line with applicable statutory retention periods for business correspondence in Germany. Technical server logs are typically retained for a limited period for security purposes before being deleted.

5. Sharing of data

We do not sell personal data. Data may be shared with service providers who support the technical operation of the Website (for example, hosting providers), acting under data processing agreements, or where required by law.

6. International transfers

Where any service provider is located outside the European Economic Area, we take steps to ensure an adequate level of protection, such as relying on the European Commission's Standard Contractual Clauses.

7. Your rights

Under the GDPR, you have the right to request access to, correction of, or deletion of your personal data, to restrict or object to certain processing, to data portability, and to withdraw consent at any time without affecting prior processing. To exercise these rights, contact us at support@dks-factoring.org.

You also have the right to lodge a complaint with a supervisory authority, in particular the data protection authority of the German federal state in which you reside or where the alleged infringement occurred, or with the Hamburg Commissioner for Data Protection and Freedom of Information.

8. Children's privacy

This Website is intended for business use and is not directed at children. We do not knowingly collect personal data from children.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised.

10. Contact

Questions about this Privacy Policy can be sent to support@dks-factoring.org or by post to the address above.